ISO 37500:2014 covers the main phases, processes and governance aspects of outsourcing, independent of size and sectors of industry and commerce. It is intended to provide a good foundation to enable organizations to enter into, and continue to sustain, successful outsourcing arrangements throughout the contractual period.

ISO 37500:2014 gives guidance on:

  • good outsourcing governance for the mutual benefit of client and provider;
  • flexibility of outsourcing arrangements, accommodating changing business requirements;
  • identifying risks involved with outsourcing;
  • enabling mutually beneficial collaborative relationships.

ISO 37500:2014 can be tailored and extended to industry-specific needs to accommodate international, national and local laws and regulations (including those related to the environment, labour, health and safety), the size of the outsourcing arrangement and the type of industry sector.


ISO 20000 Service Management ISO 55001 Asset Management ISO 37500 Outsourcing Supplier Relationship Management
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