ISO/IEC 20000 is recognized as the first international standard for IT service management, which states the requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain, and improve an SMS. The standard includes two main parts which enable IT service providers to identify methods to develop the quality of the services they deliver to their clients, both internally and externally whereby,

Part 1 specifies the requirements for developing and implementing an IT Service Management System and;

Part 2 includes guidance on the application of service management systems within the scope of ISO/IEC 20000-1


ISO 27001 Information Security ISO 27005 Information Security Risk Management ISO 27032 Cyber Security ISO 2000 Service Management ISO 27035 Incident Management Vulnerability Assessment Penetration Testing
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